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For any questions or concerns please email ach.coordinator@das.oregon.gov

ACH Payment Information website Frequently Asked Questions

Maintained and updated by DAS Statewide Financial Management Services
Date created: 10/27/20

The DAS Statewide Financial Management Services (SFMS) launched a new ACH Payment Information application on October 6, 2020. The old application was running on an unsupported server. Along with upgraded software, the new application has stronger security protocols. As a result, many of the user accounts required updates. SFMS is providing this FAQ to assist users with gaining access and retrieving financial data.

1. Is this a scam?

No, this is not a scam. Before the rollout of this new website, an email was sent to notify users of the upcoming change. If we did not have the correct email address on file, you would not have received the email.

2. How can I update my direct deposit information?

Payment information can be updated by filling out the ACH Enrollment form on the SFMS website under ACH - vendor/direct deposit.

3. How can I change my password?

Select the 'Forgot your password?' link on the Payment Information Center homepage. You will be re-directed to a new page. Enter your User Name and click the 'Get Password Reset Email' button. The password will be sent to the email address you have on file. If you do not receive the email, or do not have access to the email account on file, please send an email to ach.coordinator@das.oregon.gov.

4. Do In-Transit payments still show on the ACH website?

Yes. You are able to view In-Transit payments.

5. Can I add more than one email address to my account?

No. For security purposes, you are only able to link one email address to each Tax Identification Number.

6. Can I have multiple vendor accounts under one User Name?

No. User Names must be unique.

7. How do I update the email address associated with my account?

Email addresses can only be updated by the authorized signer on the account. The authorized signer should send an email to ach.coordinator@das.oregon.gov requesting the change. If you do not know who the authorized signer is on your account, please send an email to ach.coordinator@das.oregon.gov.

8. What if my password reset link is causing an 'invalid token' message?

System generated password reset links are only active for a 24 hour period. After this period, the link is inactivated and you will receive an 'invalid token' message. Please refer to question 3.

9. Is the full activity history going to be added to the new website?

18 months of history will be rolled into the new website as time passes.

10. Did my User Name change?

It may have. If your User Name was less than 8 characters, the system generated a new User Name. Please send an email to ach.coordinator@das.oregon.gov with your TIN and we will look up your new User Name.

11. Why can’t I access my account?

Please verify that your User Name is 8 or more characters long. If so, see question #3 for instructions on resetting your password. If not, please see #10 for instructions on obtaining your new User Name.